SHIPPING COSTS
SHIPPING TO AU & NZ:
FREE shipping for all orders over $150 AUD.
Flat rate of $10 AUD for orders under $150 AUD.
Flat rate Express shipping of $20 AUD available via Au Post.
SHIPPING TO REST OF THE WORLD:
FREE shipping for all orders over $150 USD.
Flat rate of $10 USD for orders under $150 USD.
Flat rate International Express shipping of $20 USD via Au Post.
U.S. Customers:
Estimated import duties are approximately:
16% Base U.S. apparel duty + 30-50% Origin tariff
Collected by U.S. Customs upon delivery.
Please Note: Products are Designed and Shipped from Australia and manufactured in China.
European Union:
Your local government will generally apply VAT upon arrival. This varies per country (average 22%) so check your local regulations.
Import costs, such as VAT, duties, import taxes, tariffs and clearing fees upon receiving your goods are the responsibility of the customer. Please keep this in mind when purchasing from us and ensure that these charges are factored into your overall product spend.
Any local government import costs and duties incurred are the responsibility of the recipient. Please understand that this is not within our control and we cannot pre pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be.
If you choose to refuse a shipment or a parcel is returned to sender, Vow Studio Pty Ltd reserves the right to charge a fee to cover the costs incurred of shipping, handling and merchant fees associated.
SHIPPING TIMES
Find Our Christmas Shipping Cut-Off Dates Here
All parcels will be in standard satchel via Australia Post and Sendle. All orders are not shipped or delivered on weekends or holidays. If you require us to send express parcel to you please select the Express shipping option at check out.
Standard Delivery Time (please allow us 1 day extra to process your order)
Australia - 2 or more business days (please allow an additional 2-3 business days for WA, NT or rural postcodes)
New Zealand - 3 or more business days
Rest of the World - 6 or more business days
Express Delivery Time (please allow us 1 day extra to process your order)
VIC - 1-2 business days
Interstate - 1-3 business days
New Zealand - 2-5 business days
(
For more information on delivery times from Au Post, please click
here)
USA - 3-6 business days
* unfortunately, we cannot guarantee same day dispatch during sale / special promotion periods.
DELIVERY POLICY - Safe Receipt of Orders
We strongly recommend using a secure delivery address, such as a workplace, to ensure safe receipt of your order.
We offer Signature on delivery at no extra cost, and highly recommend selecting this option when checking out.
If you choose Authority to Leave shipping option at checkout, you are authorising our courier to leave the parcel at the specified address without a signature. This means you are confirming that the address and surrounding area are secure, and accepting full responsibility if the parcel is lost or stolen after delivery.
Please note: Vow Studio cannot be held liable for parcels lost or stolen after delivery has been confirmed by the courier (with photo proof).
If you purchased Package Protection at checkout, this covers loss or damage only during transit — not after the parcel has been successfully delivered.
PRE-ORDERS
Pre-ordering allows the customer to order an item through our website in advance of the product's delivery date. If an item is available for pre-order it will state on the product details page that it is available for pre-order including an approximate delivery date.
If there are any issues or delay on deliveries the customer will be contacted immediately. The returns policy for pre-orders is the same as for all other orders.
PRICING
All pricing is in Australian dollars (AUD). Prices may be subject to change at any time and prices you see online may vary from the prices you see in-store.
PRIVACY
Vow Studio ensures that the collection, use, storage and disclosure of personal information received by us is held in accordance with the Australian Privacy Act.
ORDER TRACKING
All orders will be sent via Australia Post or Sendle with a registered tracking number. If you do not receive your order within the time specified, please contact us to track your parcel.
