We've got you covered!
ONLINE PURCHASE
If you wish to return or exchange an item(s) you purchased from our online store, please pop onto our
Returns Portal within 14 days of receiving your order. I
f you have any further questions, don’t hesitate to reach out to us at
info@vowstudio.com.au.
Sale items purchased at or more than 50% off the RRP are Final Sale, which are not eligible for refund, exchange or redeem for store credit, unless they are found to be faulty.
FULL PRICE ITEMS
We're happy to offer exchanges (size & style), issue store credit (valid for 3 years), or provide refunds for full-priced items. If a price difference occurs, we will either invoice you for the remaining balance (in the case of exchanging for a higher value item), or refund or provide store credit (valid for 3 years) in the case of exchanging for a lower value item.
SALE & PROMOTIONAL ITEMS
Items purchased during sale or promotional periods can be exchanged for a different size (in the same style only) or returned for store credit (valid for 3 years). Store credit can be used to repurchase your new desired item(s). Refunds are not available for sale or promotional items.
Products purchased during a gift-with-purchase (GWP) promotion must be returned with those additional items. If the items are not returned, the value of the items will be deducted from the credit.
SAMPLE SALE ITEMS
All sales of sample items are considered final and non-refundable. Kindly make your selections with care.
INTERNATIONAL ORDERS
International return shipping costs are the customer’s responsibility (if Checkout+ service was not added at checkout). A return label can be easily purchased through our
Returns Portal at the end of the process.
Alternatively, we highly recommend selecting our Checkout+ service at checkout—it acts as added insurance for your order. It includes free international return labels on us for exchanges or returns, and package protection in case your parcel is lost, stolen, or damaged during transit.
Please note that duties and taxes are not refundable, or covered under the Checkout+ service, and the Checkout+ fee itself is non-refundable. The Checkout+ service is currently available only for orders in the AU, US, New Zealand, and Canada.
EARRINGS
Please choose carefully as we do not accept returns or exchanges on earrings for hygiene reasons. If you receive an item that you believe is faulty please contact us immediately at info@vowstudio.com.au.
How to return or exchange your order?
If you wish to return or exchange an item(s) you purchased from our online store, please pop onto our
Returns Portal within 14 days of receiving your order.
Returned items must be unwashed, unused, unworn and unaltered with original tags still attached. We have the right to refuse any item that is not in its original condition when it was purchased.
Once returned items have been received, they will undergo review and once approved you will be sent your new item/s (in the case of full price & sale exchange); or refund by its original payment method (in the case of full price return); or issue you the store credit via email (in the case of sale item return). Please allow 5-10 days for a refund to show in your account.
Please be aware that we provide a one-time size exchange for each product, and the exchanged item will be considered final. If you have any concerns or questions regarding the size exchange process, we encourage you to get in touch with us. Our team is here to assist you in finding the right measurements during the exchange to ensure your satisfaction.
Return Shipping
Return shipping costs are the customer’s responsibility (if Checkout+ service was not added at checkout). A return label can be easily purchased through our
Returns Portal at the end of the process.
Alternatively, we highly recommend selecting our Checkout+ service at checkout—it acts as added insurance for your order. It includes free return labels for exchanges or returns on us, and package protection in case your parcel is lost, stolen, or damaged during transit. (Please note that the Checkout+ fee itself is non-refundable.)
In the case of an exchange (full price or sale), we’ll cover the shipping cost to send the new item back to you — it’s on us!
Faulty Items
If you believe you have received a faulty item, please email us immediately at info@vowstudio.com.au, and we will provide you with guidance on the next steps.
In the rare event of faulty items, we will cover the postage costs and offer a full refund or exchange. It's important to note that, as per ACCC guidelines, we reserve the right to either replace or repair the item where possible.
Refunds and exchanges cannot be provided for damage caused by misuse, including failure to follow care instructions. Please refer to the label before washing and find comprehensive guidance on caring for your pieces
[here].
MARKET / IN-STORE PURCHASE
Market / In-store purchases are eligible for exchange or store credit only and must be returned to us within 7 days of purchase. Unfortunately, we do not offer refunds for market / in-store purchases. We encourage you to ensure a satisfactory fit and overall contentment by trying on items before completing your purchase.
